DianaGoodFind’s  Culturally Sensitive Customer Service Essentials ​Training ​options presents a fresh approach to nurturing a true culturally sensitive approach to customer service within your organization. Diana Webley and her DGF team work alongside every level of your business​/organization to transform individual behaviors and foster a customer-centric mindset.​ DGF sets the standard for service training, equipping everyone in your organization with the essential skills, attitudes, and awareness needed to effectively serve both internal and external customers with cultural sensitivity.

A culture of service excellence starts with each individual service provider.

With DGF’s ​culturally sensitive customer service programs, your organization will not only meet its goals but surpass them, resulting in improved customer and employee satisfaction.

DGF will create tailored training to address your specific customer service needs.

DGF assists learners in recognizing the direct connection between their experiences with both outstanding and poor customer service and the emotions these experiences elicit in the customers they serve.

The language DGF employs to communicate messages significantly influences how the message is perceived. DGF Customer Service Essentials highlights the importance of word choice in service delivery. Participants will engage in exercises to refine their positive language and body language skills for exceptional service.